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FAQ - Find answers to some of our most asked questions

question image
  • When will my light arrive? »
  • How high should I hang the light? »
  • How do you hang the 17” light? »
  • How many hours should I be running my lights? »
  • What is passive hydroponics? »
  • What kind of warranty do you have? »
  • Are the lights dimmable? »
  • How do I know the specific needs of the crop I want to grow? »
When will my light arrive?

We pride ourselves in shipping orders in a timely manner. Most orders are sent within 24 hours of receiving. If you have any special questions, just let us know!

How high above the plants should I hang my lights?

Light intensity increases the closer the light is to the plant. However, coverage area decreases the lower you go. To maximize intensity and coverage, most plants do very well when lights are hung 12-18” from the plants. A general rule of thumb is to hang the light higher for plants grown for foliage and closer for plants grown for flower and fruit. Heres a video explaining how to best hang lights


How do I hang the light?

Our 17” and 33” lights come with vertically adjustable eye bolts. There are many options to hang them depending on your site. It can be as simple as using string with cord locks and plant hooks to hang them.

Ratcheting adjustable grow light rope hangers are a popular choice. If you are growing on a baker’s rack, you can hang them directly to each shelving unit. Our Garden in a Box kit comes with string and cord locks. 

We have a short video on the basics of how to hang our lights. Click Here To Learn More.


How many hours should I run my lights?

As a general rule, most plants respond wonderfully to 16 hours of light per 24-hour period. Some plants have a unique lighting requirement. For more details on this topic, click here.


What is Passive Hydroponics?

Passive hydroponics is a simple soil-less way to grow plants that does not require pumps and a lot of specialized equipment to circulate nutrients. In our case, we practice the Kratke method that uses a container filled with nutrient water and relies on air around the top of the root zone. LINK


What kind of warranty do you provide?

We stand behind our lights 100% and warranty them for 5 years. For a full description of our product warranty, click here.


Are your lights dimmable?

Our standard lights are currently not dimmable. However, we offer two series of lights to help growers control light intensity. If you are interested in a light with custom dimmable features, please contact us.


How do I know the specific needs of the crop I want to grow?

We have a horticulturist on staff that can assist you with your growing questions. Just get in touch with us!


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